Our Cases are Backed by a Limited Lifetime Warranty.
Gator Cases is dedicated to producing the highest quality cases, bags and accessories. We back up that commitment with a Limited Lifetime Warranty on any manufacturing defects in material and workmanship. This warranty applies to the original owner and requires you to present a copy of your proof of purchase at the time of the claim. Our warranty entitles the original owner a replacement of the product, or replacement with a comparable product of similar value and condition at our discretion, for the lifetime of the product. This warranty is limited to Gator Cases products only and excludes loss of personal property, loss of use, accidental damage, misuse, or normal wear and tear. In the event of a warranty claim, Gator Cases is not responsible for shipping costs.
Limited Lifetime Warranty Information
Moving Parts and Electronics – Moving parts such as zippers, latches, hinges, handles and wheels are covered under the Gator Cases warranty for up to 1 year from the original purchase. Electronics are covered for up to 1 year after the original purchase date.
Damage not Covered – The Gator Cases warranty coverage is limited to manufacturing defects. We do not cover any damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, transport damage, or general wear and tear. Gator Cases is also not responsible for any items housed within our cases.
Airline/Shipping Damage – The Gator Cases warranty does not cover damage caused by airline or freight company mishandling. Should the airlines or another carrier damage your product, a claim should immediately be filed with the carrier. Most carriers offer insurance against loss or damage. We are happy to assist you file your claim by providing cost information on parts, repair, and replacement.
Discontinued Items – Gator Cases warranty supports parts and replacement of discontinued products for one year from the point that the product is no longer commercially available from Gator or from one year from the original purchase, which ever date is later. After one year the product is out of its life cycle and no longer warrantied, however if we still have the part or a substitute part we are always happy to accommodate our customers with a part replacement. Please contact us to find out about availability on a per case basis.
Voiding Your Warranty
Your Gator Cases warranty will be void if any of the below are true.
- Any improper or incorrectly performed maintenance or repairs are performed by a Non-Gator-Approved service center.
- Any Gator Cases products are used in a rental capacity.
- The product has been discontinued and the One Year term has expired.
- The product was purchased second hand.
Out Of Warranty?
You’ve just experienced a defect in your case, but you purchased it second hand, or your product has been discontinued for longer than 1 year. We still want to help you. Reach out to us at firstname.lastname@example.org, with photos and a detailed description of the issue. We won’t give you a replacement for free, but we can provide details on an accommodation price.
Gator Cases, reserves the right to deny a replacement.
Outside the USA
For purchases made outside of the USA, please contact us with a copy of your proof of purchase, photos of the defect, and the country in which you reside. We will then put you in contact with your local distributor.
Need A Replacement Part?
Check out our parts store here: GATOR PARTS STOREYou’ll find many of the parts you may need to replace are readily available for purchase. If you’ve got any questions about a particular part, or if you are unsure which will fit your case, feel free to reach out to us at email@example.com.
So You’ve Got A Warranty Claim…
We understand that warranty claims are not fun, and we want to make this as painless as possible for you. If you have a claim, please feel free to e-File here: FILE A CLAIM, or reach out to us at firstname.lastname@example.org with a copy of your proof of purchase, as well as photos of the defect.
This warranty is subject to change and can be modified at Gator Cases Inc. discretion.